Please note the following statement from founder and CEO, Victoria Johnson, regarding the closure of the VET.CT teleconsulting service.
July 2025
"Since I founded VET.CT in 2009, our mission has always been to provide support, advice and care to the incredible veterinary professionals who give so much to their patients. At every step over the last 16 years we have carefully considered what is the right thing to do for our team and for our clients and how best to serve the veterinary industry. We have taken a long term view and tried to invest in the future and bring innovative services to support veterinary teams. We have consistently tried to show that business can be a force for good and, as a B Corp, we remain committed to continuing this into the future.
Our success and impact will always rely on our unwavering commitment to the quality of our services and our genuine care for the people and animals that we serve. We hope that we have done a lot right, as demonstrated by our continued growth in teleradiology and education, and the long-term trust of our clients, despite extremely turbulent years since the Covid pandemic.
When you innovate and try new things it does not always work out as hoped. It is therefore with a very heavy heart that I am writing to announce the closure of our client-facing teleconsulting service from 1st September 2025.
We initially started a teleconsulting service at VET.CT in 2018, with the aim of offering veterinary teams and their patients a more comprehensive and supportive service beyond our radiology reports. This came from a heartfelt desire to help more patients and vets and to bring specialist support to more cases at an earlier point in their care journey. We hoped that well-timed specialist input could aid earlier diagnosis, direct patients towards the right diagnostic tests at the right time, ensure the right deployment of pet owner funds, and prevent unnecessary referral for some patients, whilst ensuring timely referral for others. In short, our hope was that these timely online specialist interventions would support vets and improve care.
We were not sure it would work. The concept of online conversations with specialists, reviewing photos of eye and skin, assessing videos of lame patients, and advising on procedures was really very new at the time. We have learned a lot over the years- particularly about the specialties and the situations where this service works best. We were often surprised at just how much difference online support could make, not just to clinical outcomes, but also to positively impact confidence and professional growth.
We also learned a lot about teleconsulting as a business model. While we have many clinics that have adopted the service and who continue to be incredibly passionate and vocal about the benefits of teleconsulting, sadly we have not been able to replicate this demand on a growing scale. We have been unable to remedy this despite many efforts and iterations, and the time has come to accept that the economic headwinds of the last few years are making it even harder to make this work.
We continue to believe very strongly in teleconsulting and we absolutely know that this is a service which positively impacts our patients’ lives and provides tremendous support to veterinary teams. I would like to pay tribute to our incredible team of specialists who care deeply and provide excellent advice and, together with our clinically-trained support team, they really go above and beyond for each patient.
This dedicated teleconsulting team is foremost in our minds and we will be doing our utmost to care for each of them as we manage this transition. We are extremely sad to say that the closure of this service will inevitably result in a number of redundancies and we are doing all we can to support our team right now. We will be updating this statement with further details in due course.
Teleconsulting was set up to support veterinary teams and their patients. We would like to give our sincere thanks to the wonderful people that have used this service. It has been an honour to help you with your cases- thank you for the opportunity to collaborate with you and to work alongside you and your patients.
As we close this service we intend to manage this change carefully and thoughtfully. We will be reaching out to our veterinary clients to find the best solution for them in providing collaborative care for their patients. On this note, we are also more than willing to speak with alternative providers to share our learnings from seven years of teleconsulting so that perhaps this can benefit their services, their teams and their patients in the future.
Please note that our teleradiology and education services are not impacted, and continue to provide high-quality, reliable reports to our growing global client base.
Thank you for your kind understanding at this time.
Victoria"
